Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility Requirements
To be eligible for a return, your item must meet the following conditions:
- In the same condition that you received it — unworn or unused
- Has tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return, please use the chat support available on our website. Returns will need to be sent to the following address:
Los Angeles Peptides 10000 Santa Monica Blvd, Los Angeles, CA 90067, United States
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please report the issue through our website chat support so we can evaluate and resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g. food, flowers, or plants)
- Custom products (e.g. special orders or personalized items)
- Personal care goods (e.g. beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you have questions or concerns about your specific item, please get in touch with us.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know whether your refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please reach out through our website chat support.